I have been told by rider care that they will giv me a brand new bike now as my old one had components in bad condition, shocks, groupset ect.
I have now received my new bike which is a gen 3 Levo alloy and I am really happy with this outcome.
Rider care have been very good and had great...
Hi everyone, I contacted specialized rider care today for an update and they have told me as a gesture of good will my frame will be getting replaced with a new one as my frame is now written off. I've asked for an ETA but they can't give me that just yet, I'm hoping it won't be too long does...
It wasn't shock pressure either as I check that every time before I ride. As I said I couldn't tell you why but it wasn't something I did and it shouldn't have happened
I hardly ride trails and never bottomed out the shocks. Im not sure why it snapped only thing I could think of is it has previously been incorrectly torqued or it worked its way loose but I'm not sure.
Specialized rider care asked me to take my bike to the closest service centre and they will arrange to get it delivered to their headquarters.
Hopefully they inspect it and realise its not any good but we will see what they say
That's the difference from before I sent it to the shop and now.
What's the advice on the next step then, I think tomorrow I will drive down there and get it back from them but I'm not sure. I want to speak to specialized rider care first to show them what they have done. Hopefully they will...
I genuinely believe I now am in a good legal position. This part of the frame was perfect before I sent it to them and I have image proof. They completely damaged it and I should be in a position to get a new frame!
I didn't ask them for this, I never even asked for all this work to be done. I still feel like they've f***ed me over and specialized are just laughing at me. My bike looked so much better and now im left with something that looks like sh**
Hi all,
I called the LBS today to ask what's happening as they haven't been in touch and they explained they have spoken to specialized who agree they need to use a steel bolt.
I asked if they had ordered one and they said no, a colleague has a spare bolt at home and will be bringing it in...
The service centre have told me they are going to order a bolt that will fit much better in the frame so I have accepted this option if it looks close to original, works properly and doesn't cause any structural issues to the frame. They've told me they will look into it and email me the options...
I've just spoken to the LBS and they have told me specialized have instructed them to leave it as they haven't done anything wrong. They also offered me 35% off a S works frame that costs around 7k.
I can't believe how poor the customer service has been and I also can't believe they think...
I called spesh rider care and some guy called Luke basically laughed at me and explained it happens and its probably down to the fact the thread was damaged.
I then explained this has been warrantied in other threads and he said its not a warranty issue and this had never been warrantied...
I'll call spesh first of all tomorrow before I speak to the service centre again. I won't accept the bike back yet and I will keep you all updated as soon as I have any more info. In hind sight I should have taken it to Berkshire Turbo in the first place because they would never have allowed...