Recent content by leo_kokkonen

Thanks for pointing this out! All our bikes are built to meet Bosch's strict engineering guidelines. If there's an issue with a Bosch component and it's still under warranty, that's something Bosch should take care of. We'll be keeping a close eye on this topic.

Hi Sander, That's unfortunate. We've noticed that the issue you're experiencing typically develops over time; it doesn't happen suddenly. Our service team will replace the affected component for you. It's a straightforward fix. While you're at it, please also inspect your swingarm for any...

They're included in the weight I provided.

Your query sheds light on the intricacies of carbon frame production: why have bicycle manufacturers not been able to devise a frame with a seamlessly integrated bottom bracket? It's crucial to note that manufacturers don't typically use a monocoque construction technique wherein the frame is...

Did you happen to edit this post? There were elements that didn't quite seem right, which led me to return for a more in-depth look. According to your estimations on weight, it wouldn't be possible to construct a 23kg bike. Yet, he managed to accomplish this. Take into account the Bosch system...

I'd like to emphasize that at Pole, we don't encounter many warranty cases, as our primary focus is on delivering exceptional quality and customer satisfaction. Our warranty team mainly handles routine customer service inquiries, ensuring that we cater to our clients' needs efficiently and...

I'm glad to hear that Specialized was able to resolve your issue promptly and to your satisfaction. However, it's essential to consider the differences between the two companies. Specialized is a large-scale enterprise, while Pole is a smaller company with a team of fewer than 30 employees. It...

In response to your suggestion, while appointing an authorized warranty agent in countries like the UK and US could potentially streamline the warranty process, there are a few factors to consider. As a make-to-order company, we don't maintain local warehousing, which could affect the...

I completely agree that an ideal solution would involve a seamless process like the one described. We will strive to make this work within our current system, but for now, we need some guarantee that we'll receive the damaged items back. In certain instances, we have indeed sent new parts and...

I understand that the most convenient solution for customers would be to send a message and receive a replacement. However, businesses must operate in a way that ensures fairness and security for both parties involved. Implementing a deposit system can strike a balance, providing a safe and...

Smoothing does not make stuff stronger necessarily. If you look at the pit, it's corners are smoothened out. Our quick update will remove that smoothing.

Hello everyone! It appears that the swingarm failure occurred at the pit designed for lower link clearance. Following the material failure, the bonding separates as the interface begins to bear most of the load. In some instances, even the link bonding may fail due to the uneven distribution of...

I know! :LOL: However, we use a plastic hammer, and the table has a plastic surface. We make the links with tight tolerances (for a reason), so that's why some of the inserts need some tapping.

Joe is using EXT superlight spring, which he feels is softer than the equivalent RS spring.

I would look at the 4 Bar side. I feel that the recommended spring rate is too soft for me (399). I haven't tried coil on Voima other than the car park, but Joe Nation said he ended up with 475 lb per inch. He is similar weight as me, and we have the same setting on our air shocks. The reason...