Hi,
Explore E+2GTS with Android 1.10.1 app.
Yesterday I finished a ride and turned off ebike before App disconnected. The headlight remained on (tell-tail) but controller lights were OFF. Pushing pedals confirmed that motor was on.
Also App was still connected and communicating.
While in this...
Giant have released v2 of the Ride control App. Unfortunately it is not an improvement.
Summary - Worse UI - Colour, Poor English , bike connection problematic, Worse navigation (text colour, off- course recalc, sent me long 12min ride instead 6min reverse ). Removed HRM function. Strava...
Test ride - The firmware update has affected all ride details from ebike. The speed immediately displayed 26.1kph - while stationary and for duration of ride. It did briefly display 1kph. The saved ride details had no cadence , power or battery usage details.
My Giant Explorer had firmware uodated by LBS because APP 1.4.5 failed to update IT.
Today's test ride shows the same stats as yours 26.1kph 0 cadence and no range data. Using samsung S9 Andriod.Back to LBS.
My LBS has updated firmware on my GIANT explorer and the APP 1.4.5 Android /Samsung S9 connected immediately. I'll test ride today.
I asked LBS to send the bill to GIANT NZ on the basis that they blocked their website forcing APP reloads that triggered firmware upgrades which fail so only...
The fact the app rates a 1.2 on App store and there have been unresolved issues reported for quite some time. It may be it is too badly written and too costly to fix. Creating a new app from scratch using good development standards might be be a better outcome. Could be different...
I received the following reply from GIANT NZ that too confirms a new App being released in Sept.
Hi Andrew
We’re sorry to hear of your difficulties with the ridecontrol app, unfortunately we are already aware of the issue and have the app developers looking into it. There is some good news...
Something has happened with their server as in the last few weeks the app fails to connect to the website now. "error Unknown"
So even the latest App 1.4.5 has been rendered totaly inoperable.
Samsung S9
Huawei p9
Ipad
Around 9Aug I had two rides that wouldnt upload with a "error Unknown".
Today I did fully uninstall reinstall on 2 Android "error Unknown" and 1 Apple "No network connection". This is when trying to register , login or password reset.
Clearly there is an issue with the site the app register...
I've been riding bikes for around 50 years. Riding around 12k km on mostly 80s steel frame with campagnolo. 2017 I bought a Surly for bikepacking and rode North Island section of the 2018 Tour of Aotearoa.
Got a pacemaker in Nov2018 and a Giant Explore ebike. This has allowed me to get out...