Recent content by DeanBeanoTaylor

  1. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    So canyon sourced and got a new battery designed which is an apparent improvement on the one they claimed was dangerous, and now using that as a marketing strategy to sell the remaining stock of bikes. I cannot believe they didn’t send these out to current customers. It’s an absolute mistake...
  2. DeanBeanoTaylor

    Article: Canyon Spectral:ON and Torque:ON - new battery and new price

    Nope, they're exactly the same as the previous ones...
  3. DeanBeanoTaylor

    Article: Canyon Spectral:ON and Torque:ON - new battery and new price

    So they send us previous owners a ‘new’ battery which is exactly the same as the previous failing one that still cracks and then they put a completely new battery in the leftover stock, pisstake. Especially for those like me that had the 720wh…
  4. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    720wh battery being delivered today and just had an email from canyon with refund invoice for £987 (I have a CF9). Can’t complain with that but the time it’s taken to sort this isn’t acceptable
  5. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    Well I have finally received the confirmation email for my 720wh battery delivery between now and 28th November. Only 378 days later!!
  6. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    A year to the day since the notice got issued :mad:
  7. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    Did you speak to anyone about this? Still heard nothing about my 720wh
  8. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    Has anyone received their replacement 720wh battery yet? I filled the order form in as soon as they were sent out and ive still not heard anything!
  9. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

  10. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    Ive seen photos https://www.facebook.com/share/p/1A3QFTpXgu/?
  11. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    Some people on Facebook groups are reporting new batteries are cracking already (900Wh) I still haven't heard anything from canyon about mine being on its way (720Wh)
  12. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    I have been told this morning that batteries started shipping last week. I ordered a 720wh battery and I didn't get an email about further compensation. They just said ill receive a shipping confirmation soon
  13. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    Exactly this, and in an acceptable timeframe… I’m happy I’m getting a fresh battery to be honest. The bike is great I’ve had 0 issues even with current battery. Yes we were all disappointed but realistically this is the best outcome unless you want to wait a year
  14. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    Get in touch with them, I did and had to provide further bank details IBAN and BIC codes and got it 3 days later
  15. DeanBeanoTaylor

    Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

    Mines a 720wh S and I have the battery issue notice so surely they’ve changed something to make them sellable
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