Recent content by AZRickD

It took them a couple months to get the motor sent. The battery was sent afterward and much quicker.

Update on my 2020 Santa Cruz Heckler. It took a while, but my LBS finally got around to submitting the warranty claim to Shimano (Santa Cruz only does it for the first year). With only a couple of weeks left on the 2-year warranty. Shimano agreed to replace the motor. While I was at it, I...

Wise.

Yes. That drop to 79% mirrors mine very closely. And why do we keep seeing this "79%" figure popping up so often? I talked to my LBS. I told them to submit the claim to Santa Cruz for the motor and battery, (and possibly the charger).

My drop was not quite that fast.

I showed at the bike shop today. The battery was 100% charged using their charger (my charger might have done as well). I took it out for a test ride to see if I could get it to throw the e010 code. At 2.75 miles, the assist shut off and I saw the e010 code on my display. So, I have: A...

I came back to the shop today. The battery was fully charged using their charger (no surprise, my charger might have done the same). I took it out for a ride around their shop to see if I could get it to throw another e010 error code. Their hope was that since they had updated the software...

14/.60 = 25 mile range. Your vertical is about half again more than my typical rides. So, Yours is similar to mine, but I used my “Eco-Minus-Minus” 15NM reduced power setting.

Still no resolution. Bike is in the shop resting to see if it will take a full charge without interrupting itself.

Santa Cruz Heckler. New February 2020 Bike is now in the shop getting “diagnosed” and on the charger. So I don’t have the model numbers handy. 504 WH battery Probably the slow charger Info via STunlocler (which I have used since March of 2020): 62 cycles 79% Battery Health. Getting about...

Al-Rider, that is a scary tool. Your Lisboa, Portugal rain is 3-times of that here in Phoenix.

Janc, the eBike tech said he doesn't use bluetooth, always his laptop. He seemed shocked that I would bluetooth into the unit. I don't have the connector or a laptop. Just my trusty 2015 iMac and iPhone. Anyway, earlier this morning, I took the bike back to the LBS (one-hour round trip). The...

Janc asked what was cleaned and how: The LBS cleaned the battery and all connections he could hose down with electrical cleaner that he could get to without wrenching into the motor. I have read that the cleaning rarely fixes the problem. I test rode today. The firmware was updated by the...

I took it to the dealer who hooked it up to a lap top. Many, many error codes in queue. He said the connectors were dirty so he cleaned them. Two-mile test ride. No error. I am not hopeful, but will give it a good test ride tomorrow. 15-miles and a good amount of vertical.

I have a 2020 Santa Cruz Heckler here in dry Arizona. I rarely wash it, and am careful when I do so. StunLocker app in use with significantly reduced power (15NM, 25NM, 35NM) and smaller wheel size inputted to allow 22mph or so. After about 2000 trouble-free miles, I plugged it into charge, as...