James glover
New Member
Hi i am considering buying a commencal but first I would like to know if anyone has had any problems with the bike or if the regret buying it?
Major problems?
- Thread starter James glover
- Start date
raine
E*POWAH Master
nope
I’ve had 1.5 minor issues that where addressed very well
1) I broke a spoke on the rear wheel. When removing the cassette to swap the spoke I didn’t have the modern tool for a 12mm axle so I used the standard FR5 I’ve had for years. I needed to removed the axle “cone” for it to get a good purchase on the spines. Well that let the outboard bearing on the xd driver come off with the cassette. It was 70% my doing. I reached out to Commencal USA and they wanted to see a photo. I followed up with them later that afternoon realizing that it was likely caused by the removed cone and I had pressed the bearing back into place. A week later I get an email that they talked to their hub supplier and I had an older style xd driver and they would like to send me a revised one. They wanted a shipping address
2) After 4 more rides, 2 more spokes broke at the nipple on the rear wheel I reached out again to see if this was a known issue or just my luck. Since the beginning when I was contemplating a purchase they told me up front the bike had a 264lb rider weight limit. Well I was 260 when I got the bike. Now I’m 240 after 4 months of riding. I’m not happy about the spoke breakage but the reality is I’m too big to ride fast on a heavy bike with machine built wheels. I had a local shop re-string the wheel with higher quality spokes in hope of creating a more durable wheel. While they didn’t offer to cover any of the cost I see it as a wear item because of my size and riding style. (Clydesdale tax) They were searching the office for a shirt or something they could send as a goodwill gesture but they only had skinny euro sizes. They sent me an extra derailleur hanger instead.
Overall I’m super happy with the bike and Commencal USA has been wonderful to deal with.
1) I broke a spoke on the rear wheel. When removing the cassette to swap the spoke I didn’t have the modern tool for a 12mm axle so I used the standard FR5 I’ve had for years. I needed to removed the axle “cone” for it to get a good purchase on the spines. Well that let the outboard bearing on the xd driver come off with the cassette. It was 70% my doing. I reached out to Commencal USA and they wanted to see a photo. I followed up with them later that afternoon realizing that it was likely caused by the removed cone and I had pressed the bearing back into place. A week later I get an email that they talked to their hub supplier and I had an older style xd driver and they would like to send me a revised one. They wanted a shipping address
2) After 4 more rides, 2 more spokes broke at the nipple on the rear wheel I reached out again to see if this was a known issue or just my luck. Since the beginning when I was contemplating a purchase they told me up front the bike had a 264lb rider weight limit. Well I was 260 when I got the bike. Now I’m 240 after 4 months of riding. I’m not happy about the spoke breakage but the reality is I’m too big to ride fast on a heavy bike with machine built wheels. I had a local shop re-string the wheel with higher quality spokes in hope of creating a more durable wheel. While they didn’t offer to cover any of the cost I see it as a wear item because of my size and riding style. (Clydesdale tax) They were searching the office for a shirt or something they could send as a goodwill gesture but they only had skinny euro sizes. They sent me an extra derailleur hanger instead.
Overall I’m super happy with the bike and Commencal USA has been wonderful to deal with.
raine
E*POWAH Master
So... to be accurate - neither of which were issues with the bike itself, but one was improper tools and the other was pushing the weight limit. Good to hear they helped you out anyways, although I'm not surprised, as I've found that the crew at Commencal USA have always been great with customer service (I'm on my 3rd Commencal)
Just curious, which wheel spec (hub/rim/spokes) did you have issues with?
Just curious, which wheel spec (hub/rim/spokes) did you have issues with?
It was the stock Formula hub/spank 395 rim. I had it relaced with slightly longer DT 14/15/14 spokes has they have a little more tensile strength because of the forged butting.
spacemonkey
Member
No problems what so ever. Certainly compared to my first gen Levo.
Customer service is great too
Can't go wrong here, great value and loads of fun
Only thing i would change are tyres...schwalbe is too weak. Go for for the new Michelin ebike specific tyre E-Wild 2,6
Customer service is great too
Can't go wrong here, great value and loads of fun
Only thing i would change are tyres...schwalbe is too weak. Go for for the new Michelin ebike specific tyre E-Wild 2,6
The Meta Power is definitely an AWESOME Ebike! Zero complaints here!
Stormy 107
Member
Just keep checking the rear axle as it can come loose. First sign is gears start making a noise.
Mine shed its chain a few times when new on first couple of rides after about 10 miles. Commencal made suggestions re cable routing which solved it, sadly after paint was damaged. I had checked shifting on initial build from box, but the stand never seems the same as riding! Creaking after about 200 miles so removed pedals and cranks and regreased and tightened (again at Commencal's advise). Lyrik shock on wife's bike had 20% preload unweighted. Again after talking to Commencal, took the bike for a couple of hard rides and the chambers evened out, now sags at about 5% unweighted. Front tyre seems prone to quite small thorns. Nothing really serious and more just bike maintenance. Both love our bikes.
