Problem with App or is it the controller?

taskettle

New Member
Nov 28, 2019
1
0
tasmania
Hi,
I picked my new bike up the other day (Fastroad e+2 pro) and on getting it home I noticed that one of the thumb buttons on the ridecontrol one was missing. The app correctly identified the bike as a fastroad but the tuning function was grayed out, I blamed the controller.
The store changed the controller over and I picked it up today. The app now thinks it is a LIV Embolden e+ 2 (I assume this was the donor bike) which is a sports not a pro, and the tuning function is still grayed out.
Question. As the power settings on the pro and sports are different, does anyone know if the remote controller is just a set of dumb buttons or is it the brains of the bike, obviously it is the Bluetooth controller? I assume the tuning function is grayed out because the app things its only a sports.

Any thoughts, has this happened to anyone else? I'll be taking it back again to the store but it could take some time to get a dedicated controller.

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