Pdoz
E*POWAH Elite World Champion
My 2018 pwx has been intermittently dropping assist for a while - first noticed when my knees screamed out on a technical rocky section as I went from full to zero assistance, but also noticed as a weird surging feeling towing my kid uphill. Yesterday I spent 2 hours in the car getting it to the dealer, and after plugging the bike in giant decides I must have a derestricting device based on an average speed of 7.2 kph over the last 800 k's! WTF ? They didn't even notice / consider that 75% of my riding was done with less that 100% assistance, and only 10 % is in full assistance ?
Thankfully the dealer listened when I explained most of my riding is done with my kids, and if they dug a little deeper they'd notice I'd DETUNED the bike so my assistance settings are 50% , 75% , 150% , 250% then 360% . Hardly the settings you'd find on a speed crazed law breaker!
To add insult to , well, the insult - the giant computer is detecting errors related to wheel diameter and drivetrain communication. I'm reasonably confident the magnet hasn't been triggering the speed sensor properly - most likely an issue with the speed sensor itself because I've been noticing for a while that the bike seems to be using more w per km recorded than previously ( roughly 30% ...which would fit with every third pass being missed? ) . I might try running my gps whilst I ride and compare distances - hopefully that'll give a reasonably clear answer.
This whole experience has me wondering just how primitive the derestricting detection process is. I'm going to be extremely pissed If giant tries to void my warranty because I've been riding GENTLER than average!!!!
Thankfully the dealer listened when I explained most of my riding is done with my kids, and if they dug a little deeper they'd notice I'd DETUNED the bike so my assistance settings are 50% , 75% , 150% , 250% then 360% . Hardly the settings you'd find on a speed crazed law breaker!
To add insult to , well, the insult - the giant computer is detecting errors related to wheel diameter and drivetrain communication. I'm reasonably confident the magnet hasn't been triggering the speed sensor properly - most likely an issue with the speed sensor itself because I've been noticing for a while that the bike seems to be using more w per km recorded than previously ( roughly 30% ...which would fit with every third pass being missed? ) . I might try running my gps whilst I ride and compare distances - hopefully that'll give a reasonably clear answer.
This whole experience has me wondering just how primitive the derestricting detection process is. I'm going to be extremely pissed If giant tries to void my warranty because I've been riding GENTLER than average!!!!
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