Cracked!!

Rusty

E*POWAH Master
Jul 17, 2019
894
674
173
New Zealand
Ride
2019 Levo Comp
#3
yup, good luck.
Giant is now done through Australia and according to one multi-franchise dealer their attitude is ...NZ, don't give a rats about them as their numbers are too low. Needless to say, said dealer pushes his other brands.
 

The Flying Dutchman

Well-known member
Jan 16, 2019
199
226
53
Wellington NZ
Ride
Giant Trance E+ 1
#4
yup, good luck.
Giant is now done through Australia and according to one multi-franchise dealer their attitude is ...NZ, don't give a rats about them as their numbers are too low. Needless to say, said dealer pushes his other brands.
Can you elaborate?
 

Rusty

E*POWAH Master
Jul 17, 2019
894
674
173
New Zealand
Ride
2019 Levo Comp
#5
yup - bike dealers are getting a real run-around when trying to make claims and many are coming back as bad maintenance, misuse or crash damage. It seems T7 is the only Giant dealer that gets half-way listened to.
 

Tony.OK

Active member
Mar 20, 2019
48
42
28
Napier, New Zealand
Ride
Giant Trance E+1 Pro
#6
Too many pies? 😂
When I got rear ended with bike on rack my rear triangle needed replacing under insurance I had to get a whole new frame as Giant didn't have just the rear ends available.....kinda sucked as I got the black 0+ frame but prefer my old orange one.
Hopefully ya get it sorted.....
 

The Flying Dutchman

Well-known member
Jan 16, 2019
199
226
53
Wellington NZ
Ride
Giant Trance E+ 1
#7
yup - bike dealers are getting a real run-around when trying to make claims and many are coming back as bad maintenance, misuse or crash damage. It seems T7 is the only Giant dealer that gets half-way listened to.
Interesting :unsure::unsure: This is clearly a product failure under normal riding conditions and the bike is very well maintained. Hope Giant do the right thing here...

Will keep everyone posted!

Fingers crossed
 

Rusty

E*POWAH Master
Jul 17, 2019
894
674
173
New Zealand
Ride
2019 Levo Comp
#8
When Giant refused warranty on my Carbon Trance I started the proceedure with the Small Claims Court - as soon as the dealer recieved notice he went apeshit at Giant, who then offered a replacement bike.
 

The Flying Dutchman

Well-known member
Jan 16, 2019
199
226
53
Wellington NZ
Ride
Giant Trance E+ 1
#9
had a few emails and sent them photos. they sound like they agree it's a warranty issue.

hope Giant feel the same.

more to come...
 

MinusPrevious

Well-known member
Sep 5, 2019
321
208
53
So.Cal
Ride
Giant E-Trance Pro
#10
Interesting :unsure::unsure: This is clearly a product failure under normal riding conditions and the bike is very well maintained. Hope Giant do the right thing here...

Will keep everyone posted!

Fingers crossed
Wow, didnt expect to see that:eek: Thats concerning for all us Trance owners.

Yes, keep us posted. Going to inspect mine now

Joe
 

poppy

Well-known member
Jun 26, 2018
119
215
53
Gold Coast Queensland
Ride
Giant Trance E Pro 1
#11
Yeah, that's not cool. Thank's for the heads up, went and checked mine as well, all good. Hope they sort it, and quickly for you.
 
Aug 7, 2019
40
57
18
USA
Ride
Giant Trance E+2
#12
They will get it fixed I’m sure. Huge company that is serious about eMTB. Your bike is obviously a factory flaw. I only had one issue with my Trance and the dealer fixed it same day. But next time you should probably get a Reign E if you’re going to hit 20 + ft. gaps to flat! 😄
 

MinusPrevious

Well-known member
Sep 5, 2019
321
208
53
So.Cal
Ride
Giant E-Trance Pro
#13
They will get it fixed I’m sure. Huge company that is serious about eMTB. Your bike is obviously a factory flaw. I only had one issue with my Trance and the dealer fixed it same day. But next time you should probably get a Reign E if you’re going to hit 20 + ft. gaps to flat! 😄
Hope youre right & we dont see more of these failures :unsure:
 

ryturn

Well-known member
Sep 12, 2019
102
104
53
Australia
Ride
2020 Levo expert
#14
yup, good luck.
Giant is now done through Australia and according to one multi-franchise dealer their attitude is ...NZ, don't give a rats about them as their numbers are too low. Needless to say, said dealer pushes his other brands.
never ever ....ever heard an Australian say that about New Zealand in fact for Giant or any brand New Zealand is a HUGE market and we look at New Zealanders as well ...pretty good friends.
 

Rusty

E*POWAH Master
Jul 17, 2019
894
674
173
New Zealand
Ride
2019 Levo Comp
#15
One of my LBS at a dealer release last year heard that comment from the big boss in Australia.
 

Dirtnvert

Well-known member
Sep 25, 2018
416
242
53
BC Canada
instagram.com
#16
I would think NZ being a hub of mtb activity youd be able to get it sorted ? In N america giant is well known for their warrantee. I dont see a lot of problems with their bikes but the ones i have seen are no questions asked with a replacement. Ive seen more than a few super old frames get replaced with newer models . Best of luck. On a weld in a place thats hard to impact, id say youre covered, especially if the pivit is in good working order
 

The Flying Dutchman

Well-known member
Jan 16, 2019
199
226
53
Wellington NZ
Ride
Giant Trance E+ 1
#17
Good news! Giant NZ is going to replace the frame under warranty. Getting a small upgrade too. They're getting me a 2019 Trance E+ Pro 0 frame and battery cover. As much as I liked my Orange bike, I think the black is going to look very sexy!
 

Uppy

Active member
Mar 8, 2018
85
79
28
Eaton Socon, Cambridgeshire
Ride
Cube
#19
Good news! Giant NZ is going to replace the frame under warranty. Getting a small upgrade too. They're getting me a 2019 Trance E+ Pro 0 frame and battery cover. As much as I liked my Orange bike, I think the black is going to look very sexy!
That's what I got. I had the SX pro 0 in orange and blue. Claimed warranty on it as there was a fault with the frame. And they supplied me the black pro o frame. Here is is.
20191230_131335-jpg.25273
 

The Flying Dutchman

Well-known member
Jan 16, 2019
199
226
53
Wellington NZ
Ride
Giant Trance E+ 1
#21
Not out of the woods yet boys! There is now a sensor fault, the bike won't go more than 20-30m before cutting out. The magnet and sensor are aligned so it must be an internal issue.

....back to the LBS:rolleyes::rolleyes:
 

Rusty

E*POWAH Master
Jul 17, 2019
894
674
173
New Zealand
Ride
2019 Levo Comp
#22
That's a bitch.
I am going to guess that it is a bad connection.
 

Latest threads

Become a Patron!

Trending