Interesting This is clearly a product failure under normal riding conditions and the bike is very well maintained. Hope Giant do the right thing here...yup - bike dealers are getting a real run-around when trying to make claims and many are coming back as bad maintenance, misuse or crash damage. It seems T7 is the only Giant dealer that gets half-way listened to.
Wow, didnt expect to see that Thats concerning for all us Trance owners.Interesting This is clearly a product failure under normal riding conditions and the bike is very well maintained. Hope Giant do the right thing here...
Will keep everyone posted!
Hope youre right & we dont see more of these failuresThey will get it fixed I’m sure. Huge company that is serious about eMTB. Your bike is obviously a factory flaw. I only had one issue with my Trance and the dealer fixed it same day. But next time you should probably get a Reign E if you’re going to hit 20 + ft. gaps to flat!
never ever ....ever heard an Australian say that about New Zealand in fact for Giant or any brand New Zealand is a HUGE market and we look at New Zealanders as well ...pretty good friends.yup, good luck.
Giant is now done through Australia and according to one multi-franchise dealer their attitude is ...NZ, don't give a rats about them as their numbers are too low. Needless to say, said dealer pushes his other brands.
That's what I got. I had the SX pro 0 in orange and blue. Claimed warranty on it as there was a fault with the frame. And they supplied me the black pro o frame. Here is is.Good news! Giant NZ is going to replace the frame under warranty. Getting a small upgrade too. They're getting me a 2019 Trance E+ Pro 0 frame and battery cover. As much as I liked my Orange bike, I think the black is going to look very sexy!