2018 Jam2 Factory rear wheel issues

[Makende]

Hi all, have had my 2018 Factory model from new since Nov 2018. Almost from the word go it was plagued with gear issues - jumping, slipping, riding over the top of the cassette. Eventually, having found an issue with the hub the rear wheel was replaced. Within no time the same issues were happening again and in the end the shop swapped my transmission onto a 27.5 wheel and since then, perfect. There appears to be a compatibility issue between the EX 8 speed cassette and the hub that comes with the Factory 29 er. Has anyone else experienced similar issues?

 

[stiv674]

Hi all, have had my 2018 Factory model from new since Nov 2018. Almost from the word go it was plagued with gear issues - jumping, slipping, riding over the top of the cassette. Eventually, having found an issue with the hub the rear wheel was replaced. Within no time the same issues were happening again and in the end the shop swapped my transmission onto a 27.5 wheel and since then, perfect. There appears to be a compatibility issue between the EX 8 speed cassette and the hub that comes with the Factory 29 er. Has anyone else experienced similar issues?

Hi, I've got the same bike and I've had some minor issues with the gears, skipping etc but after some proper setting up it's now pretty good, although not perfect by any means. I've done about 630 miles so far.

 

[Makende]

Have a check of your cassette - mine was never fully stable. I broke one hub and the fault continued after the rear wheel and hub were replaced as a unit. I’m wondering whether there is a compatibility issue.

 

[stiv674]

Have a check of your cassette - mine was never fully stable. I broke one hub and the fault continued after the rear wheel and hub were replaced as a unit. I’m wondering whether there is a compatibility issue.

Bike went back to shop after 200 miles or so, they checked it over and found no issues, fingers crossed it won't be an issue...

Do you have the Raceface wheels?

 

[Makende]

Yeah, they swapped the rear. Apart from that I love it!!!

 

[stiv674]

Yeah, they swapped the rear. Apart from that I love it!!!

Agree with that, great bike Do you prefer the 27.5 or 29 wheels?

 

[Makende]

If I’m totally honest I’m probably not good enough to notice! The 27.5 is grippier though as it has a lot more tyre, still have the 29er on the front

 

[stiv674]

If I’m totally honest I’m probably not good enough to notice! The 27.5 is grippier though as it has a lot more tyre, still have the 29er on the front

I'm the same, still on the original tyres at the moment, they seem to be pretty good apart from when it's really wet and muddy...