warranty


  1. SparkleHedgehog

    2019 to 2021 Turbo Levo RaceCo deserves lots of credit and praise….

    I bought my Levo carbon expert 2nd hand from RaceCo in December and the motor developed an issue after 150 miles. It had covered 1000 miles total. Took it today and they swapped the motor out for a brand new august 2021 model motor there and then whilst I waited. 1.5 hours and I was driving...
  2. H

    Cracked Cube-can you help?!

    2021 Cube Stereo Hybrid 160 Actionteam Cracked upper headtube during normal riding for a bike of this spec, the bike has been with the shop for a month now, they inspected and confirmed that the carbon appears to not have been bonded correctly, also a hairline crack is continuing down the...
  3. Chrisjones6699

    Having a nightmare with JE James

    I bought my Focus Jam2 from JE James in May and since then, they have had it back with them for 40(give or take) days. Without going into a load of detail, the bike hadn’t been assembled properly (dropper post wouldn’t work, seals hanging out, severe creaking and wrong size chain put on) but...
  4. Darian

    Shimano rejected warranty

    Hi guys, advice please.... Story goes....i have sent my YT Decoy back because of faulty bearings. But Shimano refusees to change the motor because i have mounted aftermarket lamp and cabel of Lightmove se 150 (has shimano compatibility and all kind of certifications and rewards). Also when i...
  5. TonyT

    Kenevo kenevo 2019 motor second owner

    Hi ive just got a 2019 kenevo which still has original motor, so im guessing it might break, which is fine. Ive been through forums and robs youtube videos, from what i read it should still be covered for second owner for up to 4years? The original owner checked with his tredz bike shop where he...
  6. M

    Shimano BT-E8035 Integrated Battery Issue: very fast degrading and loss of range

    From what I have read and gathered it looks quite clear that BT-E8035 is poorly designed. You can try hard and do the best you can (store it well, charge it well, drain it reasonably), yet you will end up having the worst bike battery that is degrading fast and will steal your km range. Most...
  7. T

    Owning an E-Sommet out of warranty......?

    Jeremy Clarkson once said "you don't own an Alfa Romeo, you have a relationship with one" That's how I feel about my e-Sommet. It's been easily the most fun I've ever had with a bike in the nearly 2 years I've owned it. It's also been the most frustrating with three warranty claims (motor...
  8. C

    Shimano Steps e8000 warranty

    I have a Focus Jam2 6.8 2019 which is currently in the bike shop getting a new motor fitted (Just hit 1300 miles), 3 hours away from where i live because i bought it online and didn't think about the consequences if anything goes wrong with it. I was wondering if when i get it back does this...
  9. Stuart McLaren

    2019 to 2021 Turbo Levo Specialized Warranty/Upgrades

    Hi all, I have a 2020 Turbo Levo(base model), I'm looking to make some upgrades to the suspension(Forks as of soon, then rear shock in the future), recommendations welcome, and I was wondering if this affects the warranty? or are there certain upgrades you can do(keeping the geometry the same)...
  10. Shifty

    Happy, bike returned from warranty.

    JeJames returned the bike Giant Trance E + Pro 3 with a new Ride One controller with HRM connectivity now. Mended charging error too. They also said their was a manufacturer engine update that they applied. Engine seems very smooth on its return. Nice to have the emtb back in better order than...
  11. D

    Consumer Rights - Where do I stand in getting a refund on my Decoy?

    Hi All, as many other have shared on these threads, I'm having a nightmare with my Decoy, I have no faith in the long term reliability of the system and I no longer wish to own the bike. I'm really struggling with my YT experience and was wondering if anyone else here has been through similar...
  12. Hurrellmc'burrell

    Specialised motor reliability ???

    Hey guys recently went to a bike shop where I purchased my e bike from to have it serviced but while waiting was asking about specialised bikes cause they are such nice looking bikes and the guy who serviced my bike plus the other guy I think he was a manager said that the specialised bikes are...