Recent content by Specialized Rider Care

Hey @vinnydude, Sent you a PM with some troubleshooting advice. Thanks, Specialized.

Thanks for the namecheck. The regulars on this forum know that we welcome honest feedback - even when that's challenging - and this is indeed a difficult topic. We can see that the change of connectivity protocol used with the Mastermind TCU has hit a nerve with BLEvo users. We hear you, we're...

RELEASE OF MISSION CONTROL 2.6.1 - bug fix for firmware pop-up Hey all, Yesterday we released the latest version of Mission Control 2.6.1. This version brings a number of small bug fixes but most importantly a bug fix for the firmware pop-up users were seeing directly them to go to their...

Hey @beutelfuchs, Thanks for the name check, are you saying when bike is in motor support "off" or set to "0%" support in micro tune mode walk assist does not engage. As you state this is designed system behaviour as when you set the bike to have no motor support even walk assist will not...

Hey @beutelfuchs, Thanks for the name check, unfortunately we are seeing this continued issue on Levo gen 3 with TCU MasterMind. There is a fix in the works. We will be posting a full update shortly on the forum. We can confirm there are no updates available for the Levo gen 3 since the...

Hi @tdarcy and welcome. Two answers: - 1. YES there is an update available for motor and battery - retailer only. Worth having as it will bug fix and enable more features via Mission Control. 2. There is an active recall on this bike. Please check our Safety Notices page ASAP to see whether...

Firstly - please check our Safety Notices page to see if your battery is recalled. For anyone with a recalled battery, regardless of condition or performance, please make an appointment with an authorized retailer ASAP. @zrcrazy if your battery is not recalled, you should still book an...

Hi all, Quick update to say the firmware update pop-up bug has now been resolved. (no app update required) Thanks for your patience. Happy Riding :)

Hi @Manfred and thanks for the namecheck here. You are right - only some battery packs have been recalled. For the benefit of future readers of this post, please check our Safety Notices page as the source of truth - information to identify affected batteries and guide riders to next steps can...

Hey all, Apologies for the continued pop-up you are receiving even if you are on the latest firmware. We have tracked down the cause and will be looking to make the fix in the next few days. It is a configuration issue on how we identify the firmware install on a bike, this value is being...

We believe this to be caused by a configuration issue based on how we save what firmware is installed on an individual bike. This has been fixed and now believe the cashed data is not refreshing. Hard closing the app should be all that's required to remove the pop-up and refresh data. However...

@E759 sent a direct message. Thanks

Hey @montivagant, Thanks for sharing and sorry you experienced this issue. This was caused by a configuration change when we released our latest version of Mission Control 2.6.0. You should no longer receive this pop-up and your bike is on the latest firmware. Please let us know if the...

@rydeezie sincere apologies that our US team had to cancel your order due to lack of stock. Totally understand you feeling ? after having your order confirmed by phone, I've reached out to our order management team for more insight here but am aware that you just want the bike..... UPDATE...

Hi @WRUREFEREE, Replied via direct message :)