To add to what R120 suggested, just check that the shop has experience with shimano ebikes, some don't. You want an experienced one as that'll reduce your downtime.
Same stomping grounds as me then, although I don't head out to PR way much. That's three E-Sommet owners in the area, I saw another one in Mountain Mania about a month ago.
You're not far from me then! I'm the Herts side of Aston Hill, it's about a 15min ride or 5 mins car as well. I'm normally there at weekends, I'll keep an eye out!
I had to send the entire bike back to Shimano/Madison in the end to get it fixed. But get this, they've fitted a new motor, and the cause of the original failure was because it was set up for an 11-spd bike, but mine is a 10-spd (ie, not a VR).
Amusingly, my LBS have had another e-sommet in for...
Just how tough/rigid are these things? From the photos I've seen they look thin, and a rock strike to say the BB area would just transfer through the shock and crack the underlying motor casing. Are they more designed to prevent rocks which may flick up from damaging the underside rather than an...
I'm hopefully going to get my bike back next week from Madison, the whole thing has had to go them to fix whatever electrical issue it has.
Anyway, I want to get it ready for winter and try to keep out as much of the crap and water as possible. I've read about people moto-foaming their motors...